Confirmed just four months ago, Veterans Affairs Secretary Robert Wilkie made two site visits in Oklahoma this week. He visited the VA Medical Center in Muskogee and the VA Medical Center in Oklahoma City. He told KTOK News that customer service will be his prime directive. He says it's an issue of leadership and that new leaders have been hired at many places in Oklahoma.
Wilkie grew up at Fort Sill. He says his father being wounded in Vietnam informs every decision he makes.